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1004E: Invalid message

What does this mean?​

Error code 1004E: "Invalid message" indicates that an inbound message cannot be processed by SyncHive.

How does SyncHive handle it?​

The message is not saved to the SyncHive data store and becomes a stuck message.

When does this happen and what can I do about it?​

This error can result from one of the following issues:

  1. Invalid properties – The record contains one or more properties not defined in the shape configured in SyncHive.

    To resolve this: review the stuck message contents against the associated entity and shape configuration in SyncHive. Correct the properties, then retry the stuck message.

  2. Missing identifier – The record is missing one of the following identifiers: Hive ID, external ID, or an alternate ID.

    To resolve this: connectors must include at least one valid identifier in the inbound message. The connector will need to be updated accordingly.

  3. Invalid Hive ID – The record contains one or more Hive IDs that are incorrectly formatted.

    To resolve this: review the stuck message contents and correct any invalid Hive IDs. Hive IDs must conform to the expected format. Once corrected, retry the stuck message.