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Locate Message

This view shows you all messages related to a single data sync event, helping you diagnose issues, understand processing behavior, and drill down into individual messages.

A Message Journey​

A message journey is the full sequence of messages created for a single data sync event.

There are two types:

Two-Direction Journeys: Inbound → Outbound

  • Starts when a data sync event is triggered by an external system
  • Normally ends when all outbound connectors receive and successfully deliver messages

One-Direction Journey: Outbound only

  • Begins when a bulk publish is triggered
  • Normally ends when all outbound connectors receive and successfully deliver messages

Note: Message journeys can also end due to an error.

Monitoring a Message Journey​

In the Locate Message screen, you can search using any of these values:

  • journeyId — the unique identifier for the entire journey
  • shape
  • record identifiers, such as:
    • hiveId
    • externalId
    • alternateId

SyncHive will return recent messages associated with the matching journey, giving you a complete view of how that record was processed.

Note: Message journey details are available for two weeks.

Message Journey Overview Includes:​

  1. All messages created in this journey
  2. Message direction: inbound, outbound
  3. Message journey leg states
  4. External ID(s) of the record
  5. What was the las event related with the message and when it happened. If the event was an error, you can learn how to resolve it here: (link to codes).

When a message failed, you can open it to see additional details that help diagnose and troubleshoot the issue. What’s crucial is the message data that was processed and the error explanation.