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1004W: Invalid message

What does this mean?​

Error code 1004W: "Invalid message" indicates that an inbound message cannot be processed by SyncHive.

How does SyncHive handle it?​

The message is not saved to the SyncHive data store. SyncHive defers to the connector to decide whether to retry or fail the message.

When does this happen and what can I do about it?​

This warning can result from one of the following issues:

  1. Invalid properties – The record contains one or more properties not defined in the shape configured in SyncHive.

  2. Missing identifier – The record is missing one of the following identifiers: Hive ID, external ID, or an alternate ID.

You don’t need to take any action immediately. These warnings are handled by the connector. If the connector cannot resolve the issue automatically, the message will eventually become a stuck message and require manual intervention.